1. Shipping Countries
We ship worldwide, including:
– European Union
– United Kingdom
– Switzerland
– United States
– Canada
– Australia
– New Zealand
– Additional countries on request
If your country is not shown at checkout, please contact us at info@mybeetle.eu.
2. Processing Time
Orders are usually prepared and handed over to the carrier within 1–2 business days.
Custom-made or 3D-printed parts may require additional production time. If this applies, we will inform you during checkout or shortly after your order.
3. Shipping Methods & Delivery Times
Germany:
2–4 business days
European Union:
3–7 business days
United Kingdom & Switzerland:
4–9 business days
United States:
7–14 business days (standard)
5–8 business days (priority)
Canada & Australia:
10–20 business days (standard)
7–12 business days (priority)
Rest of World:
10–28 business days depending on region and customs clearance.
Delivery times are estimates and may vary due to customs processing, local postal services, or seasonal peak periods.
4. Shipping Costs
Shipping costs are calculated based on:
– destination country
– package weight
– package size
The final shipping cost will be displayed at checkout.
We offer two service levels for most international destinations:
– Standard International Shipping
– Priority / Expedited International Shipping
5. Customs, Duties & Import Taxes (International Orders)
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are not included in the product price or the shipping cost.
They must be paid by the customer upon import and are not refundable.
Customs authorities may inspect international shipments. This process can delay delivery, and we cannot influence the duration of customs clearance.
The customer is responsible for:
- Paying all customs, duties, or import taxes
- Providing correct information to local customs authorities
- Accepting the shipment once it reaches the destination country
Packages returned to us because customs fees were not paid or because delivery was refused or unclaimed will be refunded minus the original shipping cost.
Note:
Most small replacement parts are classified as low-value items and usually clear customs without additional fees, especially in the USA, Canada, and Australia.
6. Address Accuracy
Please ensure that your shipping address is complete and correct.
We are not responsible for delays or returned shipments caused by incomplete or incorrect addresses.
Returned packages due to an incorrect address can be reshipped after payment of a new shipping fee.
7. Lost, Delayed, or Damaged Shipments
If your shipment is delayed, lost, or arrives damaged, please contact us immediately at info@mybeetle.eu.
We will open an investigation with the carrier and assist in resolving the issue as quickly as possible.
Replacements or refunds will be handled individually depending on the case and carrier feedback.
8. Returned Shipments (Unclaimed / Refused / Customs Issues)
If a shipment is returned to us because:
- the package was unclaimed,
- the address was incorrect,
- customs fees were not paid, or
- delivery was refused,
a refund will be issued minus the original shipping cost.
If you want the item reshipped, additional shipping charges will apply.
9. Tracking Information
Most international shipments include tracking.
Tracking information may update only once the shipment reaches the destination country.
During customs transit, tracking updates may pause for several days — this is normal.
10. Contact
For any shipping-related questions, please contact us:
📧 info@mybeetle.eu
1. Shipping Countries
We ship worldwide, including:
– European Union
– United Kingdom
– Switzerland
– United States
– Canada
– Australia
– New Zealand
– Additional countries on request
2. Processing Time
Orders are usually processed within 1–2 business days.
Custom-made or 3D-printed parts may require additional production time.
3. Shipping Methods & Delivery Times
Germany:
2–4 business days
European Union:
3–7 business days
United Kingdom & Switzerland:
4–9 business days
United States:
7–14 business days (standard international)
5–8 business days (priority)
Canada & Australia:
10–20 business days (standard)
7–12 business days (priority)
Rest of World:
10–28 business days depending on region
Delivery times are estimates and may vary due to customs checks, local postal carriers, or peak seasonal volumes.
4. Shipping Costs
Shipping costs are calculated based on:
– destination country
– package weight
– package size
The final shipping charge will be displayed during checkout.
5. Customs, Duties, and Import Taxes
International shipments may be subject to customs fees, import duties, or taxes set by the destination country.
These charges are not included in the item price or shipping cost and must be paid by the customer.
We cannot influence customs processing times.
6. Address Accuracy
The customer is responsible for providing an accurate and complete shipping address.
We are not liable for delays or losses caused by incorrect addresses.
7. Lost or Damaged Shipments
If a shipment is lost or arrives damaged, please contact us at:
info@mybeetle.eu
We will work with the carrier to resolve the issue as quickly as possible.
8. Returned Shipments (Unclaimed / Wrong Address)
If a package is returned to us due to:
– incorrect address
– unclaimed delivery
– refusal to pay customs fees
…the customer is responsible for the original shipping cost and the return shipping cost.
9. Tracking Information
Most international shipments include tracking.
Tracking updates may be delayed while the shipment is in transit between carriers or during customs inspection.
10. Contact
For shipping-related questions:
info@mybeetle.eu